Website Support

Do you have a mailing list?

We do have a mailing list for guests who are interested in our seasonal promotions - just ask to be added.

How do I know if there is availability?

If you have a specific travel date please call our reservations desk to check for availability, one of our staff will be happy to help.  Reservations are subject to availability and early booking is highly encouraged. Reservations - 1-877-385-3222  

How do I make a reservation?

You can email us at reservation@diamondintheruff.ca or call our reservations line 877-385-3222.

Can I cancel or modify my reservation?

All requests to cancel or change a reservation must be done by email - we will make every effort to accommodate any requests. Please see our policy for refunds and cancellations.

Do I have to complete the rental agreement on line?

Yes, the short term rental agreement must be completed online - by doing so you are agreeing to the terms of the agreement and are authorizing the payment to your credit card.

How do I pay?

Payment is made online by credit card.

What is the resort fee?

There is a resort fee of $29.95 per night - This fee covers internet, satellite tv, parking , BBQ propane, fire pit firewood and activities - Winter: cross-country trails, snow shoes (adults and children), board games - Summer: hiking trails, canoes, paddle boats, paddle board, kayaks, basketball, h...

What is the cancellation policy?

Rack rate - Full refund 60 days prior to the arrival date; 59 - 46 days prior to arrival date a 30% cancellation fee will be charged, within 45 days of arrive date the full amount is non-refundable. Special deals - full refund 7 days upon purchase receipt of promotion or vouchers, all refund request...

Can I purchase a cottage stay as a gift for a friend?

Yes, you can purchase a cottage package in the form of a gift certificate which can be given to a friend or family member. The certificate is customized to whatever you would like to give as a gift.